Customer Experience

iPhone – Is It Really A Phone?

I did it. I finally did it. I know, you’ve all been giving me crap forever about my Blackberry. Some made fun of it’s phallic trackball, others Twitter post today by Jeremiah Owyang where he asked…

What percent of the time do you use your phone to actually talk? I use iPhone maybe only 5-10% for talking.

To which @Aaron Strout RT’d and said he uses his phone “about the same” and @jspepper said “Talk on iPhone??!”. Jeremiah later posted…

Most responses were they use their “phone” as a device/computer now. And the iPhone voice capabilities are substandard.

But isn’t the thing called an i…Phone?

You see, I talk on the phone. Alot. I have blown-out every wireless plan I’ve ever had. The interesting thing that happened on Sunday when I got my iPhone is that I started talking on the phone less and using email, text, chat and other communication methods to “talk” to my peeps. I guess between email, text, Facebook, Twitter, Four Square and the other apps I haven’t even discovered yet, I can know where they are, what they are doing, what they had for lunch, where they’re meeting for drinks (mmm…drinks) and how they feel about the lastest celebrity drama. I can open attachments of all shapes and sizes, browse webpages and take pictures and share them on Twitter.

So, I ask you my new lovely, are you really a phone? I hear you ring every once and a while but, IMHO, you are not a phone. You are a shiny, beautiful gateway to helping me share more stuff with more people. Whether that sharing is through a Word doc, text message, song, photo, geo position or a simple virtual gift, it’s less about talking on the phone and more about sharing on my device.

Maybe you should have been called the iShare? Hm, that has a nice ring to it. 🙂

Tags: Blackberry, iPhone,
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