Brand StrategyCustomer ExperiencePivot April 26, 2022 Is Netflix Canceled? Is Netflix canceled? Netflix has a growth problem. Like lots… Jordan Durst 0
Customer Experience March 8, 2016 What spending a hot summer in my town’s dry cleaner taught me about customer service I was a typical 15 yr old. I wanted money… Michelle Heath 0
Customer Experience December 31, 2014 Dear JetBlue: What happened to me above all? Update: The response to this letter was a form email… Michelle Heath 1
Customer Experience June 25, 2013 The 3 dirty little secrets of eCommerce success Ah, the land of eCommerce. What once was a place… Michelle Heath 2
Customer Experience February 2, 2012 Why banks need a customer-first strategy I got an email today from Bank of America stating… Michelle Heath 1
Customer Experience October 16, 2011 An idea (or three) for Rue La La You know me and you know that I have opinions.… Michelle Heath 2
Customer Experience September 21, 2011 Better customer experiences start simple: Remember me, please. There's this "hidden gem" sushi place around the corner (okay… Michelle Heath 0
Customer Experience July 5, 2011 15 Seconds to Make a First Customer Impression You know, when I get a bee in my bonnet,… Michelle Heath 0
Customer Experience July 5, 2011 Why Flash-based Websites Make Me Angry So, I get an email today from a website design… Michelle Heath 1
Customer Experience October 1, 2010 Jet Blue You Blew It – Again If you've been following along from my previous post, you're… Michelle Heath 3